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In this episode of Trial Lawyer Nation, Michael Cowen sits down with Founding Partner at The Penn Law Firm, Eric Penn. To start things off, Eric describes his decision to focus on trucking cases and how it came from the simple fact that we can all relate to them. In fact, everyone (including attorneys) share the road with 18 wheelers. Eric goes on to point out that the general view point of “cases never looking better than when you first work them up,” while true at times, seems to go the other way with trucking cases where they get consistently better the more you roll up your sleeves and dig into them.
Speaking of rolling up sleeves and digging in … Michael and Eric pull back the curtain on what turned out to be an $89.6M verdict for the bulk of this podcast, which in and of itself is enlightening, educational, and impactful.
The brief synopsis of the case would likely have many attorneys passing on the case from the very start considering how things looked on the surface – A mother with 3 children in the car, running errands on a Texas highway, hit a patch of black ice, loses control of their vehicle sending them through the median into oncoming traffic and is struck by an 18 wheeler, and the police report indicating that there was no fault to be placed. Michael suggests that more than 98% of personal injury attorneys in the state would likely not take on such a case and the others might even look at it and see a $1-2M settlement, which obviously wouldn’t be enough once you hear the unfortunate circumstances the victims faced moving forward. But not Eric!
Eric’s reasoning behind taking the case stemmed from getting to know the case on a deeper level, understanding that the injuries were dramatic, and having an in-depth knowledge of the Federal Motor Carrier Safety Regulations (the green book) and CDL Manual’s Safety Rules that are in place to protect all of us who share the road with 18 wheelers, citing one of the chapter’s intent is literally to “prevent crashes and save lives.” One might think that this type of case would revolve around the approximate 3 second sequence of the crash itself, but Eric’s explanation of how their focus became everything but those 3 seconds really shed a light on how this type of case can quickly grow to a much more substantial and just verdict. Spoiler Alert: Eric notes that EVERY case he has come into has 100% of the time been about the company behind the truck driver and how that company operates its fleet, making them much more responsible than they may like to admit. The compassion Eric demonstrates in describing his mental process in the decision to take on a case like this is palpable.
The details surrounding this case that Michael and Eric discuss are apt to be a significant learning tool from which any attorney can stand to learn.
Background on Eric Penn
Eric T. Penn believes that in order to keep our families and communities safe, we have to hold people or corporations who choose to violate safety rules accountable for the injuries and conditions they create. That is why he has been an outspoken advocate for seriously injured people for more than seventeen (17) years. He represents people who have been permanently and seriously injured through no fault of their own.
Eric is a born and raised Texan. He is a 1998 graduate of Baylor University. He received his Juris Doctorate (J.D.) from Baylor University School of Law. He was admitted to the practice of law in Texas and the U.S. District Court for the Eastern District of Texas in 2001.
A Trial Lawyer’s College (TLC) graduate, Eric is a frequent lecturer on Trucking litigation throughout the country. He is a member of American Association for Justice (AAJ) Trucking Litigation section, Attorney Information Exchange Group (AIEG), Academy of Trucking Accident Attorneys (ATAA) and the Texas Trial Lawyers Association (TTLA).
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03 – Mikal Watts – The Do’s and Don’ts of Running a Successful Law Firm
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In this episode of Trial Lawyer Nation, Michael talks with one of the nation’s top trial attorneys, Mikal Watts about his pursuit of the goals he established at a very young age which forced him to make some tough decisions early on in his career. Fear, exhilaration, and even his wife thinking he was crazy couldn’t keep Mikal from doing what had to be done before it was too late in his career.
Mikal describes the choices that were made when he initially started his own practice and their unlikely, yet practical, reasoning. Mikal also recalls his first big solo case and how literally moving some furniture around helped him put his best foot forward and became a pivotal moment for his practice. Mikal offers advice on the do’s and don’ts for those looking to start their own firm, in addition to some of the sacrifices and deferred gratification that comes with the territory.
While there have been many to date, Mikal shares with Michael some of the verdicts that he has been most proud of thus far, such as his first case against Chrysler, and how those cases have added to the value of his practice beyond just the dollars and cents. Mikal delivers practical keys to success for the courtroom and how to truly connect with the jurors in the room, which by the way, have become keenly proficient in detecting BS (both factual and unscrupulous).
At the same time, both Michael and Mikal recognize and discuss the absolute need to break subjects down into their simplest terms (Mikal’s metaphor for tire tread is simply priceless). Humility and modesty shine through as Mikal describes his firm’s ethos and attitude for sharing with other lawyers, not unlike Michael and his firm, and the inherent benefits that come with such an inclusive environment, for both the firm and more importantly the clients they serve.
This podcast concludes with an important discussion of the biggest threats to the legal industry to which Mikal’s thoughts may surprise even the most seasoned attorney.
Background on Mikal Watts:
Mikal Carter Watts is the founding Partner of Watts Guerra LLP. He was born in Corpus Christi, TX in 1967. Mikal attended The University of Texas in Austin where he completed his undergraduate degree in two years. He then went on to the UT School of Law, where he also graduated in two years at the age of twenty-one. Following college, Mikal accepted a position working for The Honorable Thomas R. Phillips, Chief Justice of the Supreme Court of Texas, as a briefing attorney from 1989-1990. In 1997 Mikal opened his own law firm in his hometown and in 2006 he relocated to San Antonio.
Mikal was married in 1993 to his lovely wife Tammy. Together they have three children, Taylor, Hailey and Brandon as well as two grandsons, Caleb and Austin. His interests include spending time with his family, attending church, Spurs basketball games and Longhorn football games.
For more information on Mikal Watts visit http://www.wattsguerra.com/lawyers/mikal-c-watts
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20 – Alexander Begum – A Practice Built by The Law Giant
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In this episode of Trial Lawyer Nation, Michael Cowen sits down with founding shareholder of the Begum Law Group LLC, Alexander Begum, who has offices in San Antonio, Brownsville, Laredo and McAllen. Alex admits early on in his conversation with Michael that he didn’t originally know he wanted to be a lawyer. He didn’t have any immediate connections to the law field, and friends and family members initially forced him to study for his MBA as a fallback. A blessing in disguise, this actually helped him to bring a business perspective to the field of law.
From early on, Alex found himself valuable by leveraging his business and finance education. He turned down a $75k/yr position at a defense firm, having his sights on something better, only to take 4 years to break the $100k mark. He first started with just about any case he could bring in the door from child custody to divorce to criminal and corporate, but eventually transitioned to personal injury when he got a big “break” from an owner of a managing agency who saw him in the courtroom as a defense lawyer who won a settlement against the plaintiff through a counterclaim. They liked what they saw so much they essentially fired another firm they had been working with and sent all their car wreck defense cases to his office. Listening to him tell the story is reminiscent of something from the movies with a van full of case files, in varying stages of pre-lit and litigation, being dropped at their front doorstep. Jumping right into the cases, it didn’t take long for him see the limitless potential in the personal injury world. After having been exposed to several practice areas of law and through the process of elimination, Alex landed on plaintiff personal injury. The fact that his father was an immigrant further solidified his decision to fight for the small guy, beat all odds, and led him into representing people who had been victimized in some way.
The conversation fast-forwards and switches to a more “tactical” view of trial strategy involving the practice of NOT including medical bills in a trial. The studies that Michael and Alex have both reviewed are striking, but the actual implementation of this in Alex’s practice has proven to be successful with 6 and 7-figure verdicts on cases – some of which have $4k of medical bills! The explanation from Alex on why he thinks this practice works is extremely insightful to say the least and shows that litigation without medical bills may become the standard practice by necessity. Michael points out that, ironically, he believes the industry is going to end up with bigger recoveries. They also talk through the effects the different strategies have on juries in awarding damages and how one of the tactics can anchor down the numbers, whereas the other can allow jurors to think about the true impact of what’s been taken from a client and their family.
Alex shares some of his insights on how he balances the administration of running his firm and keeping cases on track with trying cases himself. He shares everything from the software they use to his endless checklists, which Michael is able to draw a parallel to from a brief past in aviation where pilots are known for going through their checklists regardless of how many times they’ve flown the airplane – all in the name of quality control.
Michael asks Alex about the journey of advertising, which they both agree is “painful.” But, Alex goes on to talk about the evolution of advertising in the legal industry and the importance of dominating a niche market with examples like “The Jewish Lawyer,” “The Hammer,” or in his own case, “The Law Giant.” He talks about a significant focus group he conducted that helped him realize the overwhelming weight given toward recalling a branded nickname/persona more than any other factor in an attorney’s practice. In Alex’s view, things like trial experience, verdict history, or even the name of the attorney play very little into the public’s perspective of who to call. Some of the examples he gives of niche type tactics are tried and true when it comes to advertising on everything from billboards down to business cards.
Michael wraps up the episode by asking on behalf of all the aspiring PI lawyers listening, “How did you get to where you are?” Alex’s reply is priceless and timeless all at once: “It’s funny how the harder I work, the luckier I become.”
Background on Alexander Begum
Alexander Begum is a founding shareholder of the Begum Law Group LLC, with offices in San Antonio, Brownsville, Laredo and McAllen. Mr. Begum completed his undergraduate studies at Trinity University in San Antonio earning a double major in marketing and finance. Thereafter, he attended Harvard University in Boston where he studied finance and legal writing. Following the completion of his undergraduate studies, Alex acquired a Juris Doctor and a Masters of Business Administration with a concentration in finance from Texas Tech University.
After graduating law school, Alex did not cease in his quest for learning and improving his skills. In 2010 Mr. Begum was chosen to be among the elite few who are accepted into the Trial Lawyers College. This intense program is intended to push each individual student toward a greater understanding of themselves and others. Every attorney that graduates from the Trial Lawyers College walks away knowing they have improved not only their skills as attorneys but have improved their “personhood” as well. Attending such a program is not an easy task. Alexander Begum made the choice to be away from his home, family and law practice to devote the time to attend and graduate from the Trial Lawyers College. He willingly made this sacrifice for a singular purpose. He wanted to be better able to help his clients and serve his community.
For more information on Alex Begum, visit https://www.texaslegalgroup.com/Attorneys/Alexander-Begum.shtml
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13 – Ben Glass – Great Legal Marketing
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In this episode of Trial Lawyer Nation, Michael Cowen sits down with the great legal marketing mind and Owner of Great Legal Marketing, LLC, Ben Glass. As an attorney and owner of his own law firm, Ben Glass Law, Ben shares a unique insider’s perspective on what marketing works and what doesn’t in the legal industry that many attorneys can appreciate.
Having started his legal career like most young attorneys do, by working in someone else’s firm, Ben recalls that first big step when he ventured out and started his own firm, remembering that he was good at trying cases but suffered, as most do when they start a firm of their own, in bringing on new cases. This led him to start thinking about how to attract clients without breaking the bank, noting that of course you can throw all kinds of money at your marketing, but he knew there had to be a better way. At that point, Ben began to study the impacts of marketing on legal firms and more specifically, looking outside of the lawyer world to what other successful businesses where doing and ultimately finding that achieving results didn’t require being the highest spender.
Michael and Ben discuss the critical stages of legal marketing, not only deciding what kind of practice you want for yourself, but conversely, what type of cases you don’t want and getting over the mental hurtle of turning those cases away. The views from both Michael and Ben, looking back at their own implementation of these steps, are surprisingly similar and fortunately not as “scary” as either of them may have thought they were initially. Ben also tends to remind the attorneys he works with that there is no need to succumb to any peer pressure on the types of cases they need take on. Similarly, Michael adds his own unique perspective on his firm’s transition to becoming one that only accepts the larger cases that they can add value to in that suddenly (along with his experience as an attorney) he became the one other attorneys now refer those larger cases to consistently, versus the smaller fender bender cases, just by the acknowledgement of the types of cases he will and will not accept. Furthermore, Ben explains, having a referral relationship with someone who specializes and loves taking on the types of cases you don’t, can also be highly beneficial to your practice as well as to the clients that are seeking your expertise in helping their case. Essentially creating a win-win-win marketing strategy by setting the standard on the cases that come into your firm and having a plan to guide the rest of the cases in the right direction toward those who are better equipped to provide value to them.
In digging a little deeper into legal marketing, Ben points out that many clients have never really given a thought about finding a lawyer prior to actually needing one – usually no real knowledge of what might constitute the best attorney for their situation, no experience in dealing with claims adjusters, etc… Many times, life is just moving along happily until that disaster strikes, totally disrupting their life, and thrusting them toward suddenly needing an attorney but, when that times comes, they don’t necessarily care (in Ben’s opinion) how many years you’ve been practicing law, or how many awards you’ve had, but rather the fact that they have a problem to solve – doctors are calling, insurance adjustors are calling, their family is giving advice on what to do, and they don’t know what to do. THIS is where Ben’s informational marketing comes into play, by providing useful information to help those people with what they need to know now, versus the other attorneys who are basically shouting “hire me” and “look at all my awards.” This dissemination of useful info, along with MANY other legal marketing topics Ben discusses with Michael, helps to build a trust with you and your firm when trying to appeal to prospective clients in their unexpected time of need. Michael also relates this tactic to his own firm’s dissemination of valuable information to other lawyers through presentations well beyond the local bar association meetings others might be waiting to get invited to.
Michael wraps up the interview with a brief discussion on the tools and resources Ben offers through Great Legal Marketing, which Ben admits, no matter where you are with your practice, getting more leads and getting more cases is frankly not that hard or expensive once you know what to do. Ben is truly a talented resource to the legal community and his impact spreads far and wide to all those we are all passionate about serving.
Background on Ben Glass
Ben has spent his career practicing law in the courtrooms throughout Northern Virginia. He is a nationally-recognized, board-certified personal injury, medical malpractice, and disability insurance attorney in Fairfax, Virginia. He graduated from George Mason University School of Law in 1983 and has devoted his career to representing individuals against the insurance companies.
Through Ben’s experience in testing various marketing techniques for his own firm, he has discovered what truly works and has implemented his knowledge into the creation of Great Legal Marketing in 2005. Hundreds of lawyers in the United States and Canada have already joined Great Legal Marketing and are watching their practices take off.
For more info on Ben Glass visit:
