growth

85 – Chad Dudley – Let Go To Grow

In this episode of the Trial Lawyer Nation podcast, Michael sits down with accomplished attorney and consultant Chad Dudley. Chad is a founding partner of Dudley Debosier, part-owner of CJ Advertising, and co-founder of Vista Consulting. He and Michael will discuss time management, developing and maintaining systems, coaching your attorneys, valuing your cases, and the #1 legal marketing strategy (Hint: It’s not what you think!).

Michael and Chad kick off the episode by discussing the question already on everybody’s mind: how does Chad find the time to own a 50+ attorney law firm and a 60-employee marketing agency? He explains how the two complement each other well, and the key has been to “Let go to grow.” When he started these businesses, he wore a lot of hats because he had to. Yet, as the businesses grew, he had to let go of the smaller tasks that could be handled by others; and to ensure those tasks are completed consistently, he’s developed systems for everything from depositions to file structure. This allows him to spend more time on things he enjoys doing, and more importantly, focusing on the things he needs to be the one to do.

Michael then asks Chad how to set those systems up. Chad explains how the first step in this process is based off the book “The First 90 Days”. You need to determine if the current status of your firm is startup, turnaround, accelerated growth, realignment, or sustaining success. You then start with a broad framework for a system, then work your way down to the details. It’s a very methodical process, but so worth it in the end.

Michael then shares a frustrating experience he had with a past consultant who was trying to prescribe him a system that was meant for a pre-litigation firm, when Michael’s firm was 90% litigation. Chad agrees that pre-packaged systems almost never work for law firms because of the diversity of practices and adds that the owner must determine what type of practice they want before building out any systems.

There’s a common attitude in the Plaintiffs bar that if you build out too many systems, you’re treating your firm like a McDonalds, and each client needs to be treated like an individual. Michael addresses this and adds that the more systems you have in the place, the more you can care for your clients and spend time on things like going to their house to get to know them on a deeper level. Chad agrees, citing the book “Discipline Equals Freedom,” and adds that systems allow you to focus on the relationship, be a better attorney, and deliver a better result to your client.

After an insightful look at why the boss needs to follow systems before his or her employees ever will, Michael and Chad discuss the challenges of transferring their vast knowledge to their employees. Chad shares that when you’re naturally good at something, it’s as natural as breathing; and you’ll likely skip some vital steps when teaching because of that. He encourages attorneys to have someone observe them doing the task, take detailed notes, and help you coach the other attorneys along the way.

Michael then brings up his personal struggle with sticking to the systems that he implements and asks Chad how he avoids doing that. He explains how he has a checklist that he follows for each new system, makes sure he explains why they’re doing it, sets out clear expectations, and designates somebody to hold people accountable. He monitors each system differently, depending on what it requires. When possible, he tries to monitor systems using dashboards and reports.

Chad continues by sharing an ingenious system to prioritize different projects and initiatives at your firm, using a point-based system that will resonate particularly well with the data-driven lawyers listening.

The conversation shifts to a look at Chad’s practice, Dudley DeBosier. With a firm as large as his, how does he keep the value high on his cases? Chad clarifies that they try to be what he calls a “hybrid” firm, which contrasts against low value/high volume and high value/low volume firms. To do this, it’s crucial to identify and rank your attorneys from best to worst, and a good way to identify great cases when they come in. Done give a “tier 1” attorney a very complicated case- it’s not fair to that attorney or the client.

Chad and Michael both hold regular meetings to assign cases a valuation in a group setting. This serves to motivate all the attorneys and bring out their competitive sides and to identify great cases (or bad cases) earlier on in the process. With the bad cases, it helps attorneys avoid spending too much time on them. Citing Vilfredo Pareto, Chad explains how 20% of your effort creates 80% of your results, which translates perfectly to personal injury cases. In fact, he’s found that many times 5% will generate 50% of your revenue and 20% will generate 80% of your revenue. The bottom 40% of your cases will only generate 1-2% of your revenue, meaning the time spent on them is a massive hit to your labor ratio.

The pair closes the conversation with a look at what marketing strategies are working right now. Chad gives a lengthy list of strategies but insists that the most important strategy is performing well for your clients. Strategies like TV ads will bring people to the “restaurant,” but if the food is bad, it’s not going to work. He and Michael agree that the best way to bring in cases is to do a good job working up the ones you have.

If you’d like to contact Chad Dudley regarding a case, marketing, or anything else, you can email him at cdudley@dudleydebosier.com.

This podcast episode also covers why high volume/low-value firms are dying out, why lazy law firm owners tend to have lazy attorneys working for them, finding a person at your firm to hold others accountable, why Michael likes to schedule depos right after the defendant answers, and a plethora of book suggestions! Visit our references page for the complete list of visit Chad Dudley’s bookshelf.

Guest Bio

Chad Dudley started Dudley DeBosier Injury Lawyers with his partner, Steven DeBosier and James Peltier in 2009. The firm now has over 50 attorneys with offices throughout Louisiana.  Chad also founded Vista Consulting with Tim McKey in 2009. Vista Consulting works with personal injury firms all across the country on all aspects of running a law firm.  Additionally, Chad is the CEO of cj Advertising, an advertising company that represents personal injury firms throughout the country. He is a nationally recognized speaker on the topics of law firm management, marketing and technology.

Chad can be reached at cdudley@dudleydebosier.com

 

06 – Lisa Blue – A Psychologist’s View on Jury Selection

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In this Trial Lawyer Nation podcast, Michael Cowen sits down with a legendary trial attorney, Lisa Blue of Baron and Blue.

Lisa’s credentials go on for miles with over $350 million in jury verdicts and an equally impressively long list of hundreds of millions of dollars in settlements; as well as being seen as the national authority on jury selection having written multiple books on the matter and being brought in on mega-cases all around the country. It becomes clear very quickly in her conversation with Michael, that she has put her two master’s degrees and Ph.D. in psychology to great use within the legal field as she recounts her early days in private psychology practice and how she originally became interested in law and becoming a lawyer.

Thinking back to her first time in court, her description of the “warm” welcome she got sounded more like jury selection by fire! Fortunately, for her and all of us listening, that experience only fueled her passion for the business and instilled to her how much she loved it, further driving her to continue in this line of work. Lisa goes on to talk about her experiences working for Henry Wade (yes, of Roe vs Wade) and pulls back the curtain on a lunch conversation she had with him, revealing what he said which ultimately led to her pursuing a career as a lawyer. Lisa’s perspective on specializing was also instilled in her early on in her legal career and has since then only strengthened her position in the industry.

Michael digs in a little deeper with Lisa regarding the advantageousness of using her background in psychology when talking to clients and is surprised at the commonality that she points out between jury selection and a therapy session. The details Lisa explains about the similarities are profound in theory and yet seemingly approachable in practice. The overall voir dire in both is very noticeable the way she describes it.  Lisa continues throughout her conversation with Michael to deliver powerful tips on jury selection, mindfulness, and success while also acknowledging how the changing political climate has also affected the courtroom.

This incredible podcast concludes with Lisa’s outlook on some of the greatest things you can do to grow as a lawyer and even just as individuals in general, each of which truly applies to all of us regardless of years in the industry or specialty. Truly an inspirational icon in the industry and time extremely well spent learning from her.

Background on Lisa Blue

Lisa Blue, a lawyer with the Dallas firm Baron and Blue, received her undergraduate degree from the University of Georgia and two master’s degrees from the University of Virginia in Counseling Psychology. After a brief teaching career, she returned to school and earned a Ph.D. degree in Counseling Psychology from North Texas State University and a Juris Doctorate from the South Texas College of Law.

After completing law school, Ms. Blue joined the Dallas County District Attorney’s office where she prosecuted more than 125 cases to verdict and later advanced to the DA’s Organized Crime Division. In 1985, she moved to the law firm Baron & Budd where she specialized in environmental and toxic tort law. Lisa and her husband, Fred Baron, supervised 800+ employees and managed all financial aspects at Baron & Budd, the largest environmental law firm in the United States.

Ms. Blue’s accomplishments in trial courts nationwide have been widely recognized, including being named one of the Top 50 Women Litigators in the U.S. by the National Law Journal, Trial Lawyer of the Year by the Texas Chapter of the American Board of Trial Advocates, as well as receiving the Honorary Barrister Award from the University of Texas Law School and the Distinguished Alumni Award from South Texas College of Law. Blue was named Trial Lawyer of the Year in 2006 by the Dallas Bar Association. In 2007, she received the Louise Raggio Women’s Legal Advocate Award from Legal Aid of Northwest Texas and was awarded the Ronald D. Secrest Outstanding Trial Lawyer Award from the Texas Bar Foundation in 2008. Ms. Blue was honored to accept the 2009 Rayburn Johnson Award posthumously on behalf of her husband, Fred Baron. In July 2009 Ms. Blue received Speaker Nancy Pelosi’s “Know Your Power” Award. Selected to the 2014 Texas Lawyers List, an honor reserved for lawyers who exhibit excellence in practice. DMagazine elected her Best Lawyer in Dallas 2014 in Tort Product & Medical Liability Litigation. In April of 2015, Lisa was inducted into the Trial Lawyer Hall of Fame.

Lisa’s new quest is campaigning and running for The State Bar of Texas President-Elect for 2019.

In addition to her legal practice, Ms. Blue maintains a private consultancy as a forensic psychologist and is a nationally renowned expert in jury selection. With her unique background, Blue has been a commentator for several high-profile trials covered by Court TV and has co-authored numerous articles on jury selection.

For more information on Lisa Blue, visit https://baronandblue.com/about-lisa-blue/ .

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